Frequently Asked Questions

How can I customize my candle?

You can personalize your candle by selecting the engraved message on the wooden lid then choosing a scent. We offer premade designs, customizable designs, engravings on the bottom of the lid, and even image engravings!

What if there is a design I want that is not in the shop?

If there is a design you have in mind that we do not have listed, please either DM us on Instagram or Facebook or email us at contact@scentedstories.org.

What kind of wax is used in your candles?

Our candles are made from 100% soy wax, ensuring a clean burn and great scent throw.

What is the fulfillment time for the candles?

The fulfillment time (the time between ordering and shipping) is 3-5 business days.

Can I return or exchange my candle?

All candles are final sale, but if you receive a damaged product, we will assist you in resolving the issue.